Where is Supra Sneakers based?

Madison, Wisconsin, USA. Supra Sneakers launched in 2019 as an Instagram seller, opened a Madison storefront from 2021–2024, and now operates fully online and ships nationwide.

What payment methods does Supra Sneakers accept?

All major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, Affirm, and Shop Pay Installments. Affirm and Shop Pay Installments split any order into 4 interest-free payments.

What brands does Supra Sneakers carry?

Authentic sneakers from Air Jordan, Nike, Adidas, Yeezy, New Balance, ASICS, On, Hoka, UGG, Reebok, Puma, Converse, Vans, Crocs, Bape, and Cactus Jack. Streetwear from Hellstar, Sp5der, Bravest Studios, Anti Social Social Club, Chrome Hearts, Fear of God Essentials, Cactus Plant Flea Market, and Born x Raised. Plus Pokémon TCG (graded slabs, sealed boxes, ETBs, chase singles), Pop Mart figures, and Reshoevn8r sneaker care.

Does Supra Sneakers offer free shipping?

Yes — for members. Sign up for email + SMS marketing or create a free account, and free standard shipping is applied automatically at checkout. No minimum order, no code.

What is Supra Sneakers' return policy?

Returns and exchanges are accepted within 7 days of delivery on unworn pairs in original packaging. No restocking fee. Return shipping is paid by the customer (prepaid label available in the Returns Portal, cost deducted from refund). Collectibles, Jewelry, Chrome Hearts, Trading Cards, and Electronics are final sale. Damaged or incorrect items are replaced or refunded with return shipping covered if reported within 48 hours of delivery.

How do I contact Supra Sneakers?

Email contact@suprasneakersshop.com or use the contact form at suprasneakers.com/pages/help-center. Replies usually arrive within a few hours during Monday–Saturday store hours.

Customer Support

How can we help?

Q: Are Supra Sneakers shoes authentic?

Yes. Every pair is sourced from authorised retailers or directly from the brand and inspected in-house before it ships. Legitmark verification and receipts are available on request. If anything ever fails the authenticity check, customers receive a full refund — no questions asked.

Q: How fast does Supra Sneakers ship?

Orders process within 24–48 hours Monday through Friday. Standard shipping arrives in 2–5 business days. UPS Next Day Air and 2nd Day Delivery are available at checkout. Members (email + SMS subscribers) ship free, every order, no minimum.

Orders, sizing, authenticity, returns — find answers fast or reach the team.

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Shipping

Delivery times, tracking, expedited options.

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Returns & Exchanges

7-day window. Start in our self-serve portal.

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Authenticity

How every pair is verified before it ships.

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Sizing & Fit

Every brand chart, men's ↔ women's conversions.

Shipping policy

Free shipping for members. Sign up for email + SMS (or create an account) to unlock free standard shipping on every order — no minimum, no code, applied automatically at checkout.

Processing: All orders ship within 24–48 hours Mon–Fri. Weekend orders ship the following Monday.

Delivery: Standard shipping lands in 2–5 business days. UPS Next Day Air and 2nd Day Delivery are available at checkout.

Tracking: You'll get a tracking email the moment your label prints. If tracking hasn't updated 3+ business days after shipment, contact us and we'll file an investigation.

Returns & exchanges

Returns and exchanges are accepted within 7 days of delivery on unworn pairs in original packaging. No restocking fee.

Return shipping is paid by the customer. You can buy a prepaid label inside the Returns Portal and we'll deduct the cost from your refund, or ship it back yourself with the carrier of your choice. Damaged or incorrect items are always free to return — we cover the shipping.

Final sale (not returnable): Collectibles, Jewelry, Chrome Hearts, Trading Cards (Pokémon, sports, sealed product, graded slabs), and Electronics. Anything marked "Final Sale" on the product page is also non-returnable.

Start it yourself: Open the Returns & Exchanges Portal →

Sign in, pick the order, choose refund, size exchange, or exchange for a different shoe — we'll calculate the price difference automatically. Damaged or wrong item? Email us within 48 hours of delivery with photos and we'll cover return shipping.

Authenticity guarantee

Every pair is sourced directly from the brand or an authorized retailer, then inspected in-house by our team before it ships. Legitmark verification and receipts are available on request.

If we ever get it wrong, you receive a full refund — no questions asked.

Sizing & fit

Every sneaker fits differently — here is our brand-specific size guide covering Nike, Jordan, Adidas, Yeezy, New Balance, ASICS, On, Hoka, Puma, Reebok, UGG, Converse, Vans, and Crocs. Tap to browse all charts with Men's ↔ Women's equivalents:

Size Guide

All Men's sizes show the Women's equivalent next to them (Women's = Men's + 1.5). Click Kids for Grade School / Youth (sizes 3.5Y–7Y).

Select Brand:

US Men's	US Women's	UK	EU	CM
6	7.5	5.5	38.5	24
6.5	8	6	39	24.5
7	8.5	6	40	25
7.5	9	6.5	40.5	25.5
8	9.5	7	41	26
8.5	10	7.5	42	26.5
9	10.5	8	42.5	27
9.5	11	8.5	43	27.5
10	11.5	9	44	28
10.5	12	9.5	44.5	28.5
11	12.5	10	45	29
11.5	13	10.5	45.5	29.5
12	13.5	11	46	30
13	14.5	12	47.5	31
14	15.5	13	48.5	32
15	16.5	14	49.5	33

US Women's	US Men's	UK	EU
5	3.5	2.5	35.5
5.5	4	3	36
6	4.5	3.5	36.5
6.5	5	4	37.5
7	5.5	4.5	38
7.5	6	5	38.5
8	6.5	5.5	39
8.5	7	6	40
9	7.5	6.5	40.5
9.5	8	7	41
10	8.5	7.5	42
11	9.5	8.5	43
12	10.5	9.5	44

US Kids (Y)	US Men's	UK	EU	CM
3.5Y	3.5	3	35.5	22.5
4Y	4	3.5	36	23
4.5Y	4.5	4	36.5	23.5
5Y	5	4.5	37.5	24
5.5Y	5.5	5	38	24
6Y	6	5.5	38.5	24.5
6.5Y	6.5	6	39	25
7Y	7	6	40	25

Nike/Jordan typically runs true to size. For a roomier fit, go half a size up. Dunks and Air Force 1s tend to run slightly snug — size up 0.5 if between sizes.

US Men's	US Women's	UK	EU	CM
6	7.5	5.5	38.7	24
6.5	8	6	39.3	24.5
7	8.5	6.5	40	25
7.5	9	7	40.7	25.5
8	9.5	7.5	41.3	26
8.5	10	8	42	26.5
9	10.5	8.5	42.7	27
9.5	11	9	43.3	27.5
10	11.5	9.5	44	28
10.5	12	10	44.7	28.5
11	12.5	10.5	45.3	29
11.5	13	11	46	29.5
12	13.5	11.5	46.7	30
13	14.5	12.5	48	31
14	15.5	13.5	49.3	32

US Women's	US Men's	UK	EU
5	4	3.5	36
5.5	4.5	4	36.7
6	5	4.5	37.3
6.5	5.5	5	38
7	6	5.5	38.7
7.5	6.5	6	39.3
8	7	6.5	40
8.5	7.5	7	40.7
9	8	7.5	41.3
9.5	8.5	8	42
10	9	8.5	42.7
11	10	9.5	44

US Kids (Y)	US Men's	UK	EU	CM
3.5Y	3.5	3	35.5	22.5
4Y	4	3.5	36	23
4.5Y	4.5	4	36.5	23.5
5Y	5	4.5	37.5	24
5.5Y	5.5	5	38	24
6Y	6	5.5	38.5	24.5
6.5Y	6.5	6	39	25
7Y	7	6	40	25

Adidas generally runs half a size large. Yeezy 350 V2s run small — go half a size up. Yeezy Slides run very small — go a full size up. Yeezy Foam Runners — size up one full size.

US Men's	US Women's	UK	EU	CM
7	8.5	6.5	40	25
7.5	9	7	40.5	25.5
8	9.5	7.5	41.5	26
8.5	10	8	42	26.5
9	10.5	8.5	42.5	27
9.5	11	9	43	27.5
10	11.5	9.5	44	28
10.5	12	10	44.5	28.5
11	12.5	10.5	45	29
11.5	13	11	45.5	29.5
12	13.5	11.5	46.5	30
13	14.5	12.5	47.5	31

US Women's	US Men's	UK	EU
5	3	3	35
5.5	3.5	3.5	35.5
6	4	4	36
6.5	4.5	4.5	37
7	5	5	37.5
7.5	5.5	5.5	38
8	6	6	39
8.5	6.5	6.5	39.5
9	7	7	40
9.5	7.5	7.5	41
10	8	8	41.5
11	9	9	43

US Kids (Y)	US Men's	UK	EU	CM
3.5Y	3.5	3	35.5	22.5
4Y	4	3.5	36	23
4.5Y	4.5	4	36.5	23.5
5Y	5	4.5	37.5	24
5.5Y	5.5	5	38	24
6Y	6	5.5	38.5	24.5
6.5Y	6.5	6	39	25
7Y	7	6	40	25

New Balance runs true to size for most models. The 550 fits slightly narrow — go half a size up for wide feet. The 2002R fits true. 990 series offers wide (2E) options.

US Men's	US Women's	UK	EU	CM
7	8.5	6	40	25.25
7.5	9	6.5	40.5	25.5
8	9.5	7	41.5	26
8.5	10	7.5	42	26.5
9	10.5	8	42.5	27
9.5	11	8.5	43.5	27.5
10	11.5	9	44	28
10.5	12	9.5	44.5	28.25
11	12.5	10	45	29
12	13.5	11	46.5	30
13	14.5	12	48	31

US Women's	US Men's	UK	EU
5	3	3	35
6	4	4	36
6.5	4.5	4.5	37
7	5	5	37.5
7.5	5.5	5.5	38
8	6	6	39
8.5	6.5	6.5	39.5
9	7	7	40
9.5	7.5	7.5	41
10	8	8	42

US Kids (Y)	US Men's	UK	EU	CM
3.5Y	3.5	3	35.5	22.5
4Y	4	3.5	36	23
4.5Y	4.5	4	36.5	23.5
5Y	5	4.5	37.5	24
5.5Y	5.5	5	38	24
6Y	6	5.5	38.5	24.5
6.5Y	6.5	6	39	25
7Y	7	6	40	25

ASICS Gel-Lyte III and Gel-Kayano 14 run true to size. The Gel-1130 fits slightly narrow — go half a size up if you have wide feet.

US Men's	US Women's	UK	EU	CM
7	8.5	6	40	25
8	9.5	7	41	26
9	10.5	8	42	27
10	11.5	9	43	28
11	12.5	10	44	29
12	13.5	11	45.5	30
13	14.5	12	47	31
14	15.5	13	48.5	32

US Women's	UK	EU	CM
5	3	36	22
6	4	37	23
7	5	38	24
8	6	39	25
9	7	40	26
10	8	41	27
11	9	42	28
12	10	43	29

US Kids (Y)	US Men's	UK	EU	CM
3.5Y	3.5	3	35.5	22.5
4Y	4	3.5	36	23
4.5Y	4.5	4	36.5	23.5
5Y	5	4.5	37.5	24
5.5Y	5.5	5	38	24
6Y	6	5.5	38.5	24.5
6.5Y	6.5	6	39	25
7Y	7	6	40	25

UGG boots generally run true to size. Classic boots may stretch — if between sizes, size down. Tasman and Scuff slippers fit true. Ultra Mini should be ordered in your regular size.

US Men's	US Women's	UK	EU	CM
7	8.5	6	40	25.5
8	9.5	7	41	26.5
9	10.5	8	42.5	27.5
10	11.5	9	44	28.5
11	12.5	10	45	29.5
12	13.5	11	46.5	30.5
13	14.5	12	47.5	31.5

On runs true to size across Cloud, Cloudmonster, and Cloudtilt. For wider feet, go half a size up. The Cloudswift runs slightly narrow.

US Men's	US Women's	UK	EU	CM
7	8.5	6.5	40	25
8	9.5	7.5	41.3	26
9	10.5	8.5	42.7	27
10	11.5	9.5	44	28
11	12.5	10.5	45.3	29
12	13.5	11.5	46.7	30
13	14.5	12.5	48	31

Hoka generally runs true to size. Bondi and Clifton fit most feet true; the Speedgoat runs slightly narrow. Wide (2E) width available on many models.

US Men's	US Women's	UK	EU	CM
6	7.5	5	38.5	24
7	8.5	6	40	25
8	9.5	7	41	26
9	10.5	8	42.5	27
10	11.5	9	44	28
11	12.5	10	45	29
12	13.5	11	46	30

Puma Suede and Clyde run true to size. RS-X runs slightly roomy — consider half a size down. Palermo and Speedcat fit true.

US Men's	US Women's	UK	EU	CM
7	8.5	6	40	25
8	9.5	7	41	26
9	10.5	8	42.5	27
10	11.5	9	44	28
11	12.5	10	45	29
12	13.5	11	46	30
13	14.5	12	47.5	31

Reebok Classic Leather runs true to size. Club C 85 fits slightly snug — consider half a size up. Nano trainers fit true.

US Men's	US Women's	UK	EU
6	7.5	8	6	39
7	8.5	9	7	40
8	9.5	10	8	41.5
9	10.5	11	9	42.5
10	11.5	12	10	44
11	12.5	13	11	45
12	13.5	14	12	46.5

Converse Chuck Taylors run a half-size large — consider half a size down. Chuck 70s fit the same. Run Star Hike fits true.

US Men's	US Women's	UK	EU	CM
6	7.5	5.5	38.5	24
7	8.5	6.5	40	25
8	9.5	7.5	41	26
9	10.5	8.5	42.5	27
10	11.5	9.5	44	28
11	12.5	10.5	45	29
12	13.5	11.5	46	30

Vans Old Skool and Sk8-Hi run true to size. Authentic and Era feel slightly roomy — consider half a size down. Knu Skool fits true.

US Men's	US Women's	EU
5	6.5	7	37-38
6	7.5	8	38-39
7	8.5	9	39-40
8	9.5	10	41-42
9	10.5	11	42-43
10	11.5	12	43-44
11	12.5	13	45-46
12	13.5	14	46-47

Crocs run half a size large. If between sizes, size down. Classic Clogs can be worn in "Sport" or "Relaxed" mode — Relaxed is roomier.

Size	Chest (in)	Length (in)	Sleeve (in)
S	36–38	27–28	33–34
M	38–40	28–29	34–35
L	42–44	29–30	35–36
XL	46–48	30–31	36–37
XXL	50–52	31–32	37–38

Size	Waist (in)	Inseam (in)	Hip (in)
S / 28–30	28–30	30–31	36–38
M / 30–32	30–32	31–32	38–40
L / 32–34	32–34	32–33	40–42
XL / 34–36	34–36	32–33	42–44
XXL / 36–38	36–38	33–34	44–46

Quick rules of thumb:

Men's ↔ Women's: Women's sizes run ~1.5 bigger than men's (Men's 9 ≈ Women's 10.5).
Kids / GS: Grade school sizing is equivalent to US men's numbering (GS 7 = Men's 7).
Yeezy 350: Go half a size up. Yeezy Slides: Full size up.
Dunks & Air Force 1: Slightly snug — half size up if between sizes.
Crocs & Chuck Taylors: Run large — size down half.

Every product page also has a {vendor} Size Guide button that opens this same chart pre-selected to the right brand.

Payments & BNPL

We accept Shop Pay, Apple Pay, Google Pay, PayPal, Affirm, and all major credit cards. Shop Pay Installments and Affirm let you split any order into 4 payments, interest-free.

Orders above $500 use Shop Pay or PayPal for fraud protection. Matching billing and shipping addresses clears orders fastest.

Rates from 0%–36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

Store policies

Full policy docs are available here:

Still need a hand?

Our team usually replies within a few hours during store hours (Mon–Sat).

Or email us directly: contact@suprasneakersshop.com